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The credit card must be under the reservation holder’s name. Therefore, a friend’s or relative’s credit card may not be used for this purpose.
You may cancel your reservation using the following link: Cancel my Reservation
To modify your reservation for free, please contact our Customer Service Department.
Your reservation includes all taxes and fees. Please keep in mind that some taxes and fees must be paid directly at the counter.
The deposit amount may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee.
The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.
By booking through our website you will be able to enjoy the best rates and discounts available on the market.
When booking with our Avis or Budget brand, drivers between the ages 21- 24 do not pay an underage fee. The reservation must be paid in advance and include car rental insurance and third party liability. This benefit applies only to Economy, Compact, Standard, Mid-Size, Full-Size, and Mid-Size SUV categories.
Once you’ve signed the contract and the rental is in use, you will not be able to modify your reservation through Miles Car Rental. Any modification desired must be requested directly with the rental Company.
Car Rental Insurance is a requirement to transit within the USA. Therefore, it will be mandatory and requested by all rental companies.
Third Party Liability insurance is highly recommended as it may be required in some states where driven.
None of our rates include this service. You may request an infant seat for an additional cost directly at the counter at the time of pick up.
Since this is not a service offered by Miles Car Rental, the reservation holder must contact the rental company directly in order to resolve any queries regarding this issue. Keep in mind that the rental company will charge any fines plus administrative fees to the credit card registered on file.
Returning the car late will result in additional fees. If you need to return the car at a later time, please contact the pick up rental location. The contact number can be found on the copy of the rental agreement provided at the beginning of the rental.
In case of a mechanical malfunction with the rental car, you must contact the rental company directly in order to request prompt assistance. Keep in mind that some rental companies include basic roadside assistance, while others offer a more comprehensive coverage.
Yes, you may transfer your discount coupon to a friend or relative. However, the reservation will have to be completed using the same email address registered in our system.
Keep in mind that the initial rate displayed on the availability page corresponds to the base rate only. Once you get to the final quote section, the rate will include all taxes, charges, and fees.
Most rental companies will allow you to drive the rental car through different states and even cross the border into Canada. The rental car may not be driven into Mexico. Should you need to drive the rental car outside of the state where rented, we recommend you to inform the rental location at the time of pick up in order to avoid any inconveniences.
Only drivers registered on the rental agreement may drive the rental car. You have the option to include additional drivers on the agreement for an additional fee, unless you reserved an “All Inclusive” rate that includes this benefit. All additional drivers will have to be present at the time of pick up and meet the same rental requirements as the main driver.
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At this moment none of our Sales Associates are available. Please provide us with the following contact information and one of our associates will reach you as soon as possible.
We invite you to visit our Frequently Asked Questions section and resolve all your inquiries regarding your rental.